Other service reps (99% of the time are on the ball and extremely helpful) could not help with typing up a form. I needed help with expanding a couple of forms for our By Here Pay Here car lot. However the app is great for inputting new inventory. It does have a phone app that can be downloaded, but this is still very basic information. Which means it can be somewhat difficult to gain information when not right in front of the computer. It's not internet based, so it is saved to a network. I have used their customer service support several times and I can't possibly say enough good things about these people. When I came back to my desk, there was a note on the screen that everything was resolved and he was disconnected from my computer. I had to step away from the call and I literally was able to sit back and concentrate on other things while the customer service rep fixed a missing file in the software. Today I had a small issue so I emailed customer service with my problem and they called right away and were able to connect to my computer to resolve the problem. What is really priceless and you can't get this with any other DMS out there, is the customer service. This has been the most cost effective item for my business being that we are just over a year old.
#FRAZER DEALER SOFTWARE SOFTWARE#
Any additional services are integrated through the software seamlessly and Ala Carte, so the software grows with my business. The software is affordable for my tiny car lot. I don't have to keep track of what forms need to be replaced. I've added the payment processing integration (as I also do a few BHPH deals) I can pull credit reports from within the app, and all of my forms are updated for me.
I have done all my accounting for the dealership on this software and I actually prefer it to other accounting software like QuickBooks as all the accounts are already set up properly and I can just run my dealership instead of trying to play accountant. I downloaded the demo a few months before we were able to get our dealer license, so I could learn the software.